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Job Satisfaction and its Role in Promoting Helping Behavior
American Journal of Economics and Business Management,
Vol. 8 No. 4 (2025): April
Abstract
The research It seeks to determine the impact of “job satisfaction” and its effectiveness in. enhancing helping behavior at the level of a sample of workers at the Babylon Technical Institute / Al-Furat Al-Awsat Technical University, based on a major problem represented by the company’s management’s lack of interest in job satisfaction. In enhancing helping behavior by surveying the opinions of a random sample of (65) employees. To process such data and information, a number of statistical programs have been used, such as Excel. And SPSS program. The research reached the conclusion that there is a reinforcing role for job satisfaction in helping behavior.
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- Abdul Hakim Jihad, Ben Hakum Ali, 2024, The impact of job rotation on job satisfaction (field study for the municipality of Ghardaia for the year 2024) Faculty of Economic, Commercial and Management Sciences, University of Ghardaia, Algeria.
- Ahamed Maruf , Mahmood Rezwan ,2015,Impact of Organizational Culture on Job Satisfaction: A Study on Banglalion Communication Ltd, Bangladesh, European Journal of Business and Management , Vol.7, No.10.
- Al-Dais, Muhammad Naji, (2016), The degree of job satisfaction among faculty members at the University of Sana’a, Arab Journal for Quality Assurance of University Education, Sana’a, (9)Vol, (23)No.
- Al-Mousawi Baqir Muhammad Baqir ,2008, Measuring job satisfaction of medical, auxiliary and support staff: a case study in Al-Kadhimiya Teaching Hospital, higher diploma research, College of Administration and Economics, University of Baghdad.
- Amna bint Muhammad bin Nasser Al Rashidiya, Wahid Shah Pour Hammad, Khalaf bin Marhoon Al Abri, 2024, Quality of work life and its relationship to some variables: an applied study on faculty members at Sultan Qaboos University,(40) Vol 1 No, Department: Research and Scientific Publishing (Journal). Scientific), College of Education
- Boxall, P. ,Macky, K., (2009), "Research and theory on high performance work systems: progressing the high involvement stream", Human Resource Management Journal, Vol.19, No. 1 .
- Brief Arthur P., Motowidlo Stephan J. ,(1986), Prosocial Organizational Behaviors, Academy of Management Review, Vol. 11, No. 4 .
- Claartje L. ter Hoeven, Ward van Zoonen,2023,Helping Others and Feeling Engaged in the Context of Workplace Flexibility: The Importance of Communication Control ,International Journal of Business Communication 2023, Vol. (60), NO(1) ,DOI: 10.1177/2329488419898799 journals.sagepub.com/home/job
- Claudia Meiske ,(2018), The influence of perceived organizational support, job satisfaction and organizational commitment toward organizational citizenship behavior (A Study of the Permanent Lecturers at University of Lambung Mangkurat, Banjarmasin), Journal of Indonesian Economy and Business, Vol. 33, N0. 1 .
- Ding Weixu , Choi Eugene , Aoyama Atsushi ,(2018),Relationships between Interpersonal Trust and Knowledge Sharing in Workplace: The Mediation al Role of Prosocial Motives ,International Business Research; Vol. 11, No. 8.
- Eskildsen Jacob , Kristensen Kai ,2010,The relationship between job satisfaction and national culture, The TQM Journal , Vol. 22 No. 4.
- Fawzy Marwa ,Mahrous Toka ,(2017) ,The relationship between Impression Management and Organizational Politics in the Egyptian Travel Agencies, Journal of Faculty of Tourism and Hotels-University of Sadat City Vol. 1, No.1.
- Field, A., (2009).” Discovering statistics using SPSS”, 3rd edition. LondonSage. 1
- Frenkel S.J. , Sanders K., (2007), “Explaining variations in co-worker assistance in organizations”, Organization Studies, Vol. 28 No. 6.
- Furnham Adrian , Treglown Luke , Hyde Gillian , Trickey Geoff,(2016) , The Bright and Dark Side of Altruism: Demographic, Personality Traits, and Disorders Associated with Altruism, Journal of Business Ethics , Vol.134 , No.
- Idris Al-Fadil Timan, Al-Bashir Abu Sufyan Muhammad, Ali Ishraqa Zain Al-Abidin Muhammad, and Shukrat Allah Amal Bashir, (2019), The role of material factors in the job satisfaction of technicians in the Agricultural Research Authority - Sudan, International Journal of Economics and Business, issue (7) Vol, No(1), Jordan.
- Iravani, Mohammad Reza, (2012), A Social Work Study on Job Satisfaction, Management Science Letters, No. 2, pp.1397-1402.
- Joharis M.,(2016),The Effect of Leadership, Organizational Culture, Work Motivation And Job Satisfaction on Teacher Organizational Commitment at Senior High School in Medan, International Journal of Business and Management Invention ISSN (Online): 2319 – 8028, ISSN (Print): 2319 – 801X www.ijbmi.org.
- Joharis M. ,(2017), Theeffhect of leadership, organizational culture, work motivation and job satisfaction on teacher organizational commitment at senior high school in Medan, The Turkish Online Journal of Design, Art and Communication Tojdac December, No, 10.
- Lock E. A. ,(1976), Natures and causes of job satisfaction, in M. D. Dunnette (Ed.) handbook of industrial and organizational psychology, Chicago: Rand NcNally.
- Luthans Fred ,(2011), Organizational Behavior An Evidence-Based Approach ,12th Edition, Published by McGraw-Hill/Irwin.
- Maha Muhammad Al-Rakhis, 2017, Dimensions and components of job satisfaction among employees in the Public Authority for Applied Education "An analytical and descriptive study", Journal of Economic, Administrative and Legal Sciences, Issue 1, Volume
- Mossholder Kevin W., Richardson Hette A., Settoon Randll P. Settoon , (2011),Human resource systems and helping in organizations: A relational perspective, The Academy of Management Review, Vol.36, No. 1.
- Muhammad Irfan, Osman Lewangka , Yunus Amar ,2022,The Effect of Job Satisfaction and Organizational Commitment on Employee Performance with Organizational Citizenship Behavior as a Variable Mediation at Pt. Borwita Citra Prima Makassar Hasanuddin Journal of Applied Business and Entrepreneurship (HJABE) Vol. 5 No. 2.,
- Muhammad Umer Azeem,Inam Ul Haq, Ghulam Murtaza,Hina Jafery,2022,Challenge–Hindrance Stressors, Helping Behavior and Job Performance: Double‑Edged Sword of Religiousness,Journal of Business Ethics,https://doi.org/10.1007/s10551-022-05129-7
- Organ D. W., Podsakoff P. M., MacKenzie S. B.,(2006), Organizational citizenship behavior: Its nature, antecedents, and consequences, Thousand Oaks, CA: Sage .
- Ossholder Kevin W., Richardson Hette A., Settoon Randll P. Settoon , (2011),Human resource systems and helping in organizations: A relational perspective, The Academy of Management Review, Vol.36, No. 1.
- Podsakoff Philip M. , Ahearne Michael , MacKenzie Scott B. , (1997),Organizational Citizenship Behavior and the Quantity and Quality of Work Group Performance ,Journal of Applied Psychology, Vol. 82, No. 2.
- Podsakoff Philip M. , MacKenzie Scott B. , PaineJulie Beth , Bachrach Daniel G.,(2000), Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research, Journal of Management, Vol. 26, No. 3.
- Rioux Sheila M. , Penner Louis A. ,(2001),The Causes of Organizational Citizenship Behavior: A Motivational Analysis, Journal of Applied Psychology, Vol. 86. No. 6.
- Robbins S. P., Judge T. A., (2007), Organizational behavior (12th ed.), Upper Saddle River, NJ: Pearson Prentice Hall.
- Saks Alan M. , (2006), Antecedents and consequences of employee engagement, Journal of Managerial Psychology, Vol. 21.
- Sani Achmad , Malang Maulana Malik Ibrahim ,Ekowati Vivin Maharani , Wekke Ismail Suardi ,( 2018), Respective contribution of entrepreneurial leadership through organizational citizenship behavior in creating employee’s performance ,Academy of Entrepreneurship Journal ,Vol. 24, No.4.
- Scot Meagan ,Swortzel Kirk A. ,Taylor Walter N. ,(2005), The relationships between selected demographic factors and the level of job satisfaction of extension agents, Journal of Agricultural Education , Vol. 46, No. 3 .
- Spitzmuller Matthias , Van Dyne Linn ,Ilies Remus ,(2008), Organizational Citizenship Behavior: A Review and Extension of its Nomo logical Network, Organizational Behavior, The SAGE Handbook of Organizational Behavior: Volume One: Micro Approaches
- Supriyanto Achmad Sani ,Ekowati Vivin Maharani ,Haris Abd. ,Soetjipto Budi Eko , Harianto Rudi , Yahya Muchlis ,(2020), The effect of organizational citizenship behavior on job satisfaction mediated with spiritual leadership, International Journal of Business and Society, Vol. 21, No. 2 .
- Vieweg Jennifer C. , 2018, "Prosocial Behaviors: Their Motivations and Impacts on Organizational Culture", The Journal of Values Based Leadership, Vol. 11,N0. 2 , Article 12 .
- Wu Chia-Huei , Kwan Ho Kwong , Liu Jun , Lee Cynthia , 2020, When and how favour rendering ameliorates workplace ostracism over time: Moderating effectof self-monitoring and mediating effect ofpopularity enhancement, Journal of Occupational and Organizational Psychology, Vol. 94 .
- Yating Chuang ,Chiang Hualing ,Lin Anpan ,2019,Helping behaviors convert negative affect into job satisfaction and creative performance, Personnel Review · July 2019 DOI: 10.1108
- Yongyue Zhu, Anthony Frank Obeng , Samuel Awini Azinga,2024, Supportive supervisor behavior and helping behaviors in the hotel sector: assessing the mediating effect of employee engagement and moderating influence of perceived organizational obstruction, Current Psychology, 43:757–773 https://doi.org/10.1007/s12144-023-04326-5.
- Yulia Aziza, Reni Rahmawati, 2024, The Impact of Perceived Organizational Support on Job Satisfaction through Work Engagement as a Mediating Variable for Non-Permanent Employees at the Population and Civil Registry Department in Tanah Laut District, International Journal of Social Education (INJOSEDU) Vol. ( 1) , No.(I).
References
Abdul Hakim Jihad, Ben Hakum Ali, 2024, The impact of job rotation on job satisfaction (field study for the municipality of Ghardaia for the year 2024) Faculty of Economic, Commercial and Management Sciences, University of Ghardaia, Algeria.
Ahamed Maruf , Mahmood Rezwan ,2015,Impact of Organizational Culture on Job Satisfaction: A Study on Banglalion Communication Ltd, Bangladesh, European Journal of Business and Management , Vol.7, No.10.
Al-Dais, Muhammad Naji, (2016), The degree of job satisfaction among faculty members at the University of Sana’a, Arab Journal for Quality Assurance of University Education, Sana’a, (9)Vol, (23)No.
Al-Mousawi Baqir Muhammad Baqir ,2008, Measuring job satisfaction of medical, auxiliary and support staff: a case study in Al-Kadhimiya Teaching Hospital, higher diploma research, College of Administration and Economics, University of Baghdad.
Amna bint Muhammad bin Nasser Al Rashidiya, Wahid Shah Pour Hammad, Khalaf bin Marhoon Al Abri, 2024, Quality of work life and its relationship to some variables: an applied study on faculty members at Sultan Qaboos University,(40) Vol 1 No, Department: Research and Scientific Publishing (Journal). Scientific), College of Education
Boxall, P. ,Macky, K., (2009), "Research and theory on high performance work systems: progressing the high involvement stream", Human Resource Management Journal, Vol.19, No. 1 .
Brief Arthur P., Motowidlo Stephan J. ,(1986), Prosocial Organizational Behaviors, Academy of Management Review, Vol. 11, No. 4 .
Claartje L. ter Hoeven, Ward van Zoonen,2023,Helping Others and Feeling Engaged in the Context of Workplace Flexibility: The Importance of Communication Control ,International Journal of Business Communication 2023, Vol. (60), NO(1) ,DOI: 10.1177/2329488419898799 journals.sagepub.com/home/job
Claudia Meiske ,(2018), The influence of perceived organizational support, job satisfaction and organizational commitment toward organizational citizenship behavior (A Study of the Permanent Lecturers at University of Lambung Mangkurat, Banjarmasin), Journal of Indonesian Economy and Business, Vol. 33, N0. 1 .
Ding Weixu , Choi Eugene , Aoyama Atsushi ,(2018),Relationships between Interpersonal Trust and Knowledge Sharing in Workplace: The Mediation al Role of Prosocial Motives ,International Business Research; Vol. 11, No. 8.
Eskildsen Jacob , Kristensen Kai ,2010,The relationship between job satisfaction and national culture, The TQM Journal , Vol. 22 No. 4.
Fawzy Marwa ,Mahrous Toka ,(2017) ,The relationship between Impression Management and Organizational Politics in the Egyptian Travel Agencies, Journal of Faculty of Tourism and Hotels-University of Sadat City Vol. 1, No.1.
Field, A., (2009).” Discovering statistics using SPSS”, 3rd edition. LondonSage. 1
Frenkel S.J. , Sanders K., (2007), “Explaining variations in co-worker assistance in organizations”, Organization Studies, Vol. 28 No. 6.
Furnham Adrian , Treglown Luke , Hyde Gillian , Trickey Geoff,(2016) , The Bright and Dark Side of Altruism: Demographic, Personality Traits, and Disorders Associated with Altruism, Journal of Business Ethics , Vol.134 , No.
Idris Al-Fadil Timan, Al-Bashir Abu Sufyan Muhammad, Ali Ishraqa Zain Al-Abidin Muhammad, and Shukrat Allah Amal Bashir, (2019), The role of material factors in the job satisfaction of technicians in the Agricultural Research Authority - Sudan, International Journal of Economics and Business, issue (7) Vol, No(1), Jordan.
Iravani, Mohammad Reza, (2012), A Social Work Study on Job Satisfaction, Management Science Letters, No. 2, pp.1397-1402.
Joharis M.,(2016),The Effect of Leadership, Organizational Culture, Work Motivation And Job Satisfaction on Teacher Organizational Commitment at Senior High School in Medan, International Journal of Business and Management Invention ISSN (Online): 2319 – 8028, ISSN (Print): 2319 – 801X www.ijbmi.org.
Joharis M. ,(2017), Theeffhect of leadership, organizational culture, work motivation and job satisfaction on teacher organizational commitment at senior high school in Medan, The Turkish Online Journal of Design, Art and Communication Tojdac December, No, 10.
Lock E. A. ,(1976), Natures and causes of job satisfaction, in M. D. Dunnette (Ed.) handbook of industrial and organizational psychology, Chicago: Rand NcNally.
Luthans Fred ,(2011), Organizational Behavior An Evidence-Based Approach ,12th Edition, Published by McGraw-Hill/Irwin.
Maha Muhammad Al-Rakhis, 2017, Dimensions and components of job satisfaction among employees in the Public Authority for Applied Education "An analytical and descriptive study", Journal of Economic, Administrative and Legal Sciences, Issue 1, Volume
Mossholder Kevin W., Richardson Hette A., Settoon Randll P. Settoon , (2011),Human resource systems and helping in organizations: A relational perspective, The Academy of Management Review, Vol.36, No. 1.
Muhammad Irfan, Osman Lewangka , Yunus Amar ,2022,The Effect of Job Satisfaction and Organizational Commitment on Employee Performance with Organizational Citizenship Behavior as a Variable Mediation at Pt. Borwita Citra Prima Makassar Hasanuddin Journal of Applied Business and Entrepreneurship (HJABE) Vol. 5 No. 2.,
Muhammad Umer Azeem,Inam Ul Haq, Ghulam Murtaza,Hina Jafery,2022,Challenge–Hindrance Stressors, Helping Behavior and Job Performance: Double‑Edged Sword of Religiousness,Journal of Business Ethics,https://doi.org/10.1007/s10551-022-05129-7
Organ D. W., Podsakoff P. M., MacKenzie S. B.,(2006), Organizational citizenship behavior: Its nature, antecedents, and consequences, Thousand Oaks, CA: Sage .
Ossholder Kevin W., Richardson Hette A., Settoon Randll P. Settoon , (2011),Human resource systems and helping in organizations: A relational perspective, The Academy of Management Review, Vol.36, No. 1.
Podsakoff Philip M. , Ahearne Michael , MacKenzie Scott B. , (1997),Organizational Citizenship Behavior and the Quantity and Quality of Work Group Performance ,Journal of Applied Psychology, Vol. 82, No. 2.
Podsakoff Philip M. , MacKenzie Scott B. , PaineJulie Beth , Bachrach Daniel G.,(2000), Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research, Journal of Management, Vol. 26, No. 3.
Rioux Sheila M. , Penner Louis A. ,(2001),The Causes of Organizational Citizenship Behavior: A Motivational Analysis, Journal of Applied Psychology, Vol. 86. No. 6.
Robbins S. P., Judge T. A., (2007), Organizational behavior (12th ed.), Upper Saddle River, NJ: Pearson Prentice Hall.
Saks Alan M. , (2006), Antecedents and consequences of employee engagement, Journal of Managerial Psychology, Vol. 21.
Sani Achmad , Malang Maulana Malik Ibrahim ,Ekowati Vivin Maharani , Wekke Ismail Suardi ,( 2018), Respective contribution of entrepreneurial leadership through organizational citizenship behavior in creating employee’s performance ,Academy of Entrepreneurship Journal ,Vol. 24, No.4.
Scot Meagan ,Swortzel Kirk A. ,Taylor Walter N. ,(2005), The relationships between selected demographic factors and the level of job satisfaction of extension agents, Journal of Agricultural Education , Vol. 46, No. 3 .
Spitzmuller Matthias , Van Dyne Linn ,Ilies Remus ,(2008), Organizational Citizenship Behavior: A Review and Extension of its Nomo logical Network, Organizational Behavior, The SAGE Handbook of Organizational Behavior: Volume One: Micro Approaches
Supriyanto Achmad Sani ,Ekowati Vivin Maharani ,Haris Abd. ,Soetjipto Budi Eko , Harianto Rudi , Yahya Muchlis ,(2020), The effect of organizational citizenship behavior on job satisfaction mediated with spiritual leadership, International Journal of Business and Society, Vol. 21, No. 2 .
Vieweg Jennifer C. , 2018, "Prosocial Behaviors: Their Motivations and Impacts on Organizational Culture", The Journal of Values Based Leadership, Vol. 11,N0. 2 , Article 12 .
Wu Chia-Huei , Kwan Ho Kwong , Liu Jun , Lee Cynthia , 2020, When and how favour rendering ameliorates workplace ostracism over time: Moderating effectof self-monitoring and mediating effect ofpopularity enhancement, Journal of Occupational and Organizational Psychology, Vol. 94 .
Yating Chuang ,Chiang Hualing ,Lin Anpan ,2019,Helping behaviors convert negative affect into job satisfaction and creative performance, Personnel Review · July 2019 DOI: 10.1108
Yongyue Zhu, Anthony Frank Obeng , Samuel Awini Azinga,2024, Supportive supervisor behavior and helping behaviors in the hotel sector: assessing the mediating effect of employee engagement and moderating influence of perceived organizational obstruction, Current Psychology, 43:757–773 https://doi.org/10.1007/s12144-023-04326-5.
Yulia Aziza, Reni Rahmawati, 2024, The Impact of Perceived Organizational Support on Job Satisfaction through Work Engagement as a Mediating Variable for Non-Permanent Employees at the Population and Civil Registry Department in Tanah Laut District, International Journal of Social Education (INJOSEDU) Vol. ( 1) , No.(I).