Organizational citizenship behavior and job satisfaction among non- academic employees of national universities in the Eastern province of Sri Lanka.
American Journal of Economics and Business Management,
Vol. 1 No. 1 (2018): January
Abstract
The aim of the paper is to study the impact of job satisfaction on Organizational Citizenship Behavior (OCB) among the nonacademic employees of national universities in the Eastern province of Sri Lanka. This is an explanatory study among 260 nonacademic employees working in Universities, using a structured questionnaire based on simple random sampling method. It was found that job satisfaction is one of the factors for determining the Organizational Citizenship Behavior (OCB) and the relationship was shown to be significant. Findings of this research effort could enable organizations to re think or reshape their job satisfaction system in order to achieve their desired organizational goals.
Keywords: Job Satisfaction, Organizational Citizenship Behavior (OCB), Non-academic employee
Keywords
Job Satisfaction
Organizational Citizenship Behavior (OCB)
Non-academic employee
Ummah, S., & Athambawa, S. (2018). Organizational citizenship behavior and job satisfaction among non- academic employees of national universities in the Eastern province of Sri Lanka. American Journal of Economics and Business Management, 1(1), 75–84. https://doi.org/10.31150/ajebm.v1i1.8
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References
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• Andre Bussing, Thomas Bissls, Vera Fuchs, and Klaus M.Perrar, “A Dynamic Model of Work Satisfaction: qualitative Approaches,” Human Relations, Vol. 52, No.8, 1999, p.999.
• Christiana E. Shalley, Lucy L. Gilson, Terry C. Blum, “Matching Creativity Requirements and the Work Environment: Effects on Satisfaction and Intentions to Leave,” Academy of Management Journal Vol.43, No. 2, 2000, pp 215-223
• E.A. Locke, ‘The Nature and cause of Job satisfaction’, in M.D.Dunnette (Ed), Hand book of Industrial and Organizational Psychology, Rand McNally, Chicago, 1976, p.1300
• “IT Workers Expect Career Development and Job Satisfaction,” HR Focus, August 1999, p.4
• P.C. Smith, L.M.Kendall, and C.L.Hulin, The Measurement of Satisfaction in Work and Retirement, Rand McNally, Chicago 1969
• Podsakoff, P.M., Mackenzie, S.B., Moorman, R.H., & Fetter, R. (1990). Transformational leader behaviors and their effects on followers’ trust in leader, satisfaction and organizational citizenship behaviors. Leadership Quarterly, 1(2), 107–142.
• Timothy A. Judge, Joce E.Bono, and Edwin A. Locke, “Personality and Job Satisfaction: The Mediating Role of Job Characteristics,” Journal of Applied Psychology, Vol.85, No. 2, 2000, pp.237-249
• Smith, C.A., Organ, D.W., & Near, J.P. (1983). Organisational citizenship behaviour: Its nature and antecedents. Journal of Applied Psychology, 68(4), 653–663.
• Schnake, M. (1991). Organisational citizenship: A review, proposed model, and research agenda. Human Relations, 44(7), 735–759.
• Van Dyne, L., Graham, J.W., & Dienesch, R.M. (1994). Organisational citizenship behaviour: Construct redefinition, measurement and validation. Academy of Management Journal, 37(4), 765–802.
• Williams, L.J., & Anderson, S.E. (1991). Job satisfaction and organisational commitment as predictors of organisational citizenship behaviour and in role behaviours. Journal of Management, 17(3), 601–617.
References
• Andre Bussing, Thomas Bissls, Vera Fuchs, and Klaus M.Perrar, “A Dynamic Model of Work Satisfaction: qualitative Approaches,” Human Relations, Vol. 52, No.8, 1999, p.999.
• Christiana E. Shalley, Lucy L. Gilson, Terry C. Blum, “Matching Creativity Requirements and the Work Environment: Effects on Satisfaction and Intentions to Leave,” Academy of Management Journal Vol.43, No. 2, 2000, pp 215-223
• E.A. Locke, ‘The Nature and cause of Job satisfaction’, in M.D.Dunnette (Ed), Hand book of Industrial and Organizational Psychology, Rand McNally, Chicago, 1976, p.1300
• “IT Workers Expect Career Development and Job Satisfaction,” HR Focus, August 1999, p.4
• P.C. Smith, L.M.Kendall, and C.L.Hulin, The Measurement of Satisfaction in Work and Retirement, Rand McNally, Chicago 1969
• Podsakoff, P.M., Mackenzie, S.B., Moorman, R.H., & Fetter, R. (1990). Transformational leader behaviors and their effects on followers’ trust in leader, satisfaction and organizational citizenship behaviors. Leadership Quarterly, 1(2), 107–142.
• Timothy A. Judge, Joce E.Bono, and Edwin A. Locke, “Personality and Job Satisfaction: The Mediating Role of Job Characteristics,” Journal of Applied Psychology, Vol.85, No. 2, 2000, pp.237-249
• Smith, C.A., Organ, D.W., & Near, J.P. (1983). Organisational citizenship behaviour: Its nature and antecedents. Journal of Applied Psychology, 68(4), 653–663.
• Schnake, M. (1991). Organisational citizenship: A review, proposed model, and research agenda. Human Relations, 44(7), 735–759.
• Van Dyne, L., Graham, J.W., & Dienesch, R.M. (1994). Organisational citizenship behaviour: Construct redefinition, measurement and validation. Academy of Management Journal, 37(4), 765–802.
• Williams, L.J., & Anderson, S.E. (1991). Job satisfaction and organisational commitment as predictors of organisational citizenship behaviour and in role behaviours. Journal of Management, 17(3), 601–617.
• Christiana E. Shalley, Lucy L. Gilson, Terry C. Blum, “Matching Creativity Requirements and the Work Environment: Effects on Satisfaction and Intentions to Leave,” Academy of Management Journal Vol.43, No. 2, 2000, pp 215-223
• E.A. Locke, ‘The Nature and cause of Job satisfaction’, in M.D.Dunnette (Ed), Hand book of Industrial and Organizational Psychology, Rand McNally, Chicago, 1976, p.1300
• “IT Workers Expect Career Development and Job Satisfaction,” HR Focus, August 1999, p.4
• P.C. Smith, L.M.Kendall, and C.L.Hulin, The Measurement of Satisfaction in Work and Retirement, Rand McNally, Chicago 1969
• Podsakoff, P.M., Mackenzie, S.B., Moorman, R.H., & Fetter, R. (1990). Transformational leader behaviors and their effects on followers’ trust in leader, satisfaction and organizational citizenship behaviors. Leadership Quarterly, 1(2), 107–142.
• Timothy A. Judge, Joce E.Bono, and Edwin A. Locke, “Personality and Job Satisfaction: The Mediating Role of Job Characteristics,” Journal of Applied Psychology, Vol.85, No. 2, 2000, pp.237-249
• Smith, C.A., Organ, D.W., & Near, J.P. (1983). Organisational citizenship behaviour: Its nature and antecedents. Journal of Applied Psychology, 68(4), 653–663.
• Schnake, M. (1991). Organisational citizenship: A review, proposed model, and research agenda. Human Relations, 44(7), 735–759.
• Van Dyne, L., Graham, J.W., & Dienesch, R.M. (1994). Organisational citizenship behaviour: Construct redefinition, measurement and validation. Academy of Management Journal, 37(4), 765–802.
• Williams, L.J., & Anderson, S.E. (1991). Job satisfaction and organisational commitment as predictors of organisational citizenship behaviour and in role behaviours. Journal of Management, 17(3), 601–617.