The Concept of Economic Capacity of Service Enterprises and its Essence

Abstract

This article examines the concept of economic potential of service enterprises and its essence. In this article, we have presented our scientifically based conclusions and proposals through the analysis and forecast of indicators such as the economic potential of service enterprises, the efficiency of their own income activities and the ability to sustainably grow. As a result, we have obtained a systematic strategic map aimed at optimizing the processes of managing operational processes, using resources, providing customer service and generating income. This article explores the theoretical and practical dimensions of the economic capacity of service enterprises, emphasizing its significance in the context of a service-driven economy. Economic capacity is defined as the comprehensive potential of an enterprise to utilize its available resources—such as labor, capital, innovation, and organizational competencies—to achieve optimal service delivery, ensure sustainability, and adapt to market dynamics. Unlike industrial enterprises, service enterprises face unique challenges due to the intangible nature of their outputs and the centrality of human capital and customer interaction. The study analyzes the key components of economic capacity, including financial, labor, managerial, and innovation potential, as well as the influence of the external environment. It also examines the dynamic relationship between current operational capabilities and future development potential. The findings underscore that enhancing economic capacity is essential for improving competitiveness, operational efficiency, and long-term viability in the service sector. The article contributes to the broader understanding of enterprise development by offering a structured conceptual framework that can guide managerial strategies and policymaking in service-oriented economies.