Organizational and Economic Mechanism of Increasing The Efficiency of Services to The Population in Neighborhoods

Abstract

This study investigates the organizational and economic mechanisms aimed at enhancing the efficiency of service delivery at the neighborhood (mahalla) level in the Samarkand region of Uzbekistan. Amid rapid urbanization and growing demand for inclusive public services, the research identifies a gap in understanding how financial, institutional, and spatial tools function collectively to improve service access and employment in local communities. Using a mixed-method approach, the study analyzes quantitative data from regional statistics (January–June 2025) and qualitative case studies of infrastructure projects, credit allocation, and decentralized service models. Findings reveal a significant increase in service volume (26.6 trillion UZS), creation of over 52,000 jobs, and deployment of 2,545 new service points. Strategic financial inputs—including 1,652.1 billion UZS in bank credit—and land-based instruments like digital auctions and developer leasing supported diverse initiatives across health, tourism, and transport sectors. The study demonstrates that spatially adaptive, bottom-up service planning, when paired with institutional coordination, accelerates employment, entrepreneurship, and service equity. Despite successes, challenges such as formalizing informal labor, long-term sustainability, and weak evaluation frameworks persist. The study calls for integrated digital governance, participatory planning, and capacity-building as pathways to resilient and inclusive service ecosystems. These findings contribute to broader policy debates on decentralization, public-private partnerships, and regional development in post-Soviet contexts.